We make every possible effort to ensure that the products delivered to you are in perfect condition. However, there is a remote possibility that:
In only such cases as given above, we will replace the product at no extra cost or refund the complete amount, provided that the request for replacement/return of the item is made within 48 hours after the receipt of the package. Refund requests will be carefully considered by our customer service team, no returns or replacements will be allowed after the order is processed, except for the reasons given above.
Once your return request has been placed with Customer Service, it usually takes about 72 hours to have the product picked from your place and another 4 days to initiate refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a product inspection which takes about 2 days. Typically, the refunds are initiated within 2 days after product inspection. The receipt of the refund would depend on the mode of payment chosen by you.
If for any of our mistake the product has to be returned (like damaged in transportation or manufacturing defect), email us at care@truehealthremedies.in with your –
1. Order Number
2. Reason for replacement/refund
3. Attach reference images of damaged product
We shall not be responsible for any items sent to us for return/replacement without our confirmation.
If for any other exceptional reason a return request is accepted you will have to send the product to:
True Health Remedies
[BioPotent Life Sciences Pvt Ltd]
Returns Department
Z-9, Loha Mandi, Naraina, New Delhi – 110028, India.
Ph: +91-9999659575
Please also notify at care@truehealthremedies.in after sending the return.
Typically, the refunds are initiated within 2 days of product inspection. Receipt of the refund would depend on the mode of payment chosen by you. For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank.
Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalized banks.
For COD orders, the refunds are made to the bank account of the customers.
Expected timeline of refunds takes about 5-7 days.
1. In case we receive cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be cancelled. True Health Remedies (www.truehealthremedies.in) has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by True Health Remedies (www.truehealthremedies.in) and accept the decision of True Health Remedies (www.truehealthremedies.in) regarding the cancellation.
2. In case of perishable goods, if a customer wants to cancel the order for perishable products, the cost of the products will have to be borne by them.
3. True Health Remedies (www.truehealthremediesin) reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or the payment has been received. 100% payment shall be refunded and the User shall be informed of the same.
4. If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by True Health Remedies (www.truehealthremediesin) for re-delivery shall be claimed from the User.